PlayGrand Online Casino Information
The website gave no information of their history. In the about section it gladly welcomed newcomers. The page describes the interface of their website, and it goes on to describe the approach as being elegant but edgy. The page also describe its many promotions as feeling the customer with a source of liveliness and reassuring the customer that the web page is easy to navigate and that the customer can feel safe on this UK online casino. They want the customer to feel as though they were at home.
When you visit
Upon visiting the website it is very eye-catching. The dark colors used are calming and give a sense of ease. The website immediately displays a welcome package for purchase.
Bonus & Promotions
Here there are a total of three promotions offered. There are two promotions requiring deposits and one promotion not requiring a deposit. The welcome package mentioned earlier requires a total of 3 deposits. For the first deposit it is a 100% up to £300 and 30 free spins. For the second deposit it is 50% up to £500 and 50 Spins. For the last deposit the website offers 25% up to £200 and 20 spins. For the second promotion needing of a deposit the offer is 40% up to £40 free money bonus for your first deposit for Terrific Tuesday. The last promotion offered on their page which does not require a deposit it’s called Loyalty Points. The customer gets reward points for wagering on their favorite game.
The wagering requirements are mentioned at the bottom of the page on the home screen. This is not shown for mobile devices. For the first offer, the welcome package, only three deposits are allowed. For the deposit to be valid it must be at least £10. All bonus spins are counted as bonus funds on the website. This means that they must be wagered at least 35 times with real money before they can transfer or be withdrawn. Only bonus funds can contribute to any wager requirements. The last stipulation for all bonus spins is that any use of cash funds will not contribute to any wagering requirements.
It also states that not all games contribute the same to wager requirements. It says on the website that each game will tell how much it contributes. Also there is a max bet allowed for the welcome package. This is £5 or the equivalent. If anything higher than this is bet the Casino will confiscate the earnings. The website also goes on to state that deposits made using Skrill or Neteller are not eligible for the welcome bonus. If done so the earnings will be confiscated. All earnings for the website expire after 30 days and all spins for the website expire after 10 days.
The website was explored on both mobile and laptop devices and it function properly on all. There was very limited use however for non-customers. Non-customers could not see the games offered nor were they allowed to view the live casino. Other than is the website was fully functional on both devices.
The games were not shown. The categorizes were as follows Top Games, New, Slots, Jackpot Slots, Table Games, Other Games, and Live.
There is a live portion to the website but only accessible to members.
Deposits and Withdrawals
For game help there is a 24/7 live chat accessible to all customers. There was also an email to contact if extra help was needed.
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