How can I restrict my account?
The following measures have been put in place as a deterrent when one is having difficulties controlling their gambling levels at William Hill Online Casino:
Deposit limit-The system is set in such a way that once you have set your deposit limit, whether daily, weekly or monthly, it cannot allow anymore deposits than the set limit.
Account restriction– Once a request has been forwarded for restriction to certain games; the system is set to block all access to those selected areas. However, sports and virtual betting are normally exempted from this restriction.
Session time reminder– This is a session time reminder that is set and pops up every time a session time limit is reached. At this point one has the option of resetting the clock to continue playing, or exiting the game altogether.
view account history– This option allows one to view recent transactions and from this tab one is able to view all sessions that have been opened and closed across all platforms.
Short time out – One is able to apply a short time-out for between one day to 6 weeks or from one day to 6 months. When you choose a Short Time Out the account is closed for the chosen period. No marketing materials or promotional offers are sent to you while the account is closed.
Total self exclusion-This is a last resort when all other options have failed to stop one from engaging in uncontrolled gaming activities. This period can go up to 5 years, and when the exclusion time has passed its advisable to contact your casino provider to re-open your accounts.
How can I set up a deposit limit?
You can setup a deposit limit by logging in to “My account” then” account controls” from there you go to “deposit limit” and set your preferred limit.
What if I can’t see the limit I want to set?
If and when you cannot see the limit you desire to set for your account, contact customer service department to help set the limits.
How long does it take to change my limit?
To increase the deposit limit on your account at William Hill, it may take 24 hours, this is time allowed and it’s known as ‘cooling- off period’, before the new increase can be effected. However, when you want to decrease your deposit limit, the change is effected immediately
How do I verify my account?
To verify an account requires supporting documents preferably passport, National id, Driving license or a birth certificate. These documents confirm that you are who you say you are and that you are at least 18 years of age.
Moreover, it is illegal to engage in gambling activities when one is a minor, for this reason, customer accounts are suspended and funds withheld until proof of age is provided.
Why have I been asked to provide identification documents before withdrawal?
There is any number of reasons for this request but the main once are that:
- You are making a large withdrawal.
- You are using credit cards that do have the same names as your account.
- Your account has been inactive for some time.
- You are using a different withdrawal method from the one that is linked to your account.
As a security measure, all verification documents must be received within 24 hours by the customer service department to facilitate funds withdrawal.
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