After I win, how long does it take to withdraw the money?
Casino Room prides itself in an efficient banking system which facilitates fast withdrawals. However, for a withdrawal to be successful, it must be accepted by the casino. Withdrawals requested via card only take 3 days while bank transfers take at least 5 days. Interestingly, they offer same day withdrawals for Entercash and Trustly and at most 48 hours for Neteller and Skrill withdrawals.
Casino Room’s system carries out electronic verifications to adhere to Know Your Customer (KYC) policies which play an integral role in checking money laundering and identity theft.
How do I request a cash out?
The anti-money laundering law requires Casino Room to remit money to the same account you used to make a deposit. For instance, if you deposit with a credit card, you can only cash out to the same credit card. However, you can deposit through another method if your account is KYC verified. In the event that your verified payment option is unavailable for whatever reason, you can always make a bank transfer.
Why can’t I use certain payment options for deposits or cash outs?
Specific payment options are only available in certain geographical locations. Therefore, when choosing a payment option consider its security, convenience and also whether it is available in your location.
What deposit options are available?
Casino Room offers a wide range of deposit options depending on an individual’s country. These include prepaid cards, bank transfers, wallets, credit cards, debit cards and invoice requests to transfer the money to your player account. It is always upon you to check the available payment options before requesting a withdrawal.
What is instant bank/Trustly?
Instant Bank allows instant deposits and same day cash outs with a limit of £1000 deposits and £2000 cash outs per day. To transact more funds, consider a regular bank transfer. Trustly is not available in all countries.
What is IBAN?
International Bank Account Number (IBAN) is an internationally recognized means of identifying bank accounts across international borders so as to reduce the risk of transcription errors when transacting. Contact your bank to find out your IBAN.
Why do I have to do a security check?
- To verify that you are of legal age
- To verify that your payment options are registered under your name
According to the E-money regulations, it is a standard requirement for online casinos to do their due diligence on their customers. Therefore, Casino Room are expected to comply to anti-money laundering and anti-terrorist financing legislations.
When the need to carryout a security check arises, Casino Room will always contact you via mail to request for the necessary documents. You can either scan the documents and send them to the casino or take pictures of the documents and email them to [email protected] Usually the process takes less than 24hours after which your account is activated.
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