How do I make a deposit into my Casumo account?
Depositing money to your Casumo account is rather straightforward. Casumo casino allows deposits via Visa, Skrill, Paysafe, MasterCard or Bank transfer. All you need to do is click on your balance displayed at the left hand menu and select your preferred deposit method. The instructions on what is required will be provided next.
Why did my deposit fail?
Deposits made to your Casumo account may fail due to a number of reasons, the most common being incorrect details. The first thing to do in case a deposit fails to load into your account is to re-check the information entered. Ensure all the digits in the account number are correct and that you are using an accepted payment method. Trying a different browser may also fix you problem. If these steps fail, perhaps the problem lies in your bank. Check to ensure that your card has sufficient funds and that it’s not barred from makingonline transactions. You can also contact Customer Support at your bank regarding your card’s use. If the problem persists, contact the Casumo casino support team to be advised accordingly.
I deposited money into my Casumo account successfully. Why is the balance still not showing?
Sometimes, there are delays with card transactions. That said, there’s no need to worry. It happens. The first thing to do would be to confirm is that the deposit was indeed successful and that the funds were deducted from your card. If so, contact the Casumo customer support and log the issue with them. They should be able to trace the money and credit it into your account. However, you may be required to provide a copy of the transaction details.
Is there a deposit fee?
All card deposits made to your Casumo account are subject to a deposit fee of 2.5%. Deposits made through other methods are totally free.
How soon can I use the money deposited in my Casumo account?
All Deposits,except bank transfers, made to your Casumo account are credited instantly and can be used immediately. Money deposit through bank transfer will be available in your account within 3 business days.
How do I make a withdrawal from my Casumo account?
To withdraw money from your Casumo account, click of the $ button in the left hand menu and select your desired cash out method. All withdrawals should be made using the last deposit method used. For deposits made using Paysafe, however, you can request a withdrawal directly into your bank account. The minimum withdrawal amount allowed at Casumo casino is $10. The good news is that all withdrawals are free.
Why can’t I withdraw money from my Casumo account?
Withdrawal requests mostly fail due to invalid parameters. The first thing to do in case of a failed withdrawal attempt is therefore checking to confirm that all information entered is correct and not violating any rules in the casino. Confirm that the bank account number provided is correct and that you the amount entered meets the minimum allowed. Also check if you have met all the wagering requirements on your active bonuses. You can also try reloading the page on a different browser and should the problem persists, contact the Casumo support team for help with your withdrawal request.
How long should I wait before receiving the money after making a withdrawal?
For Skrill and Neteller users, the withdrawn amount is approved instantly. For Visa and all other banks, you may have to wait up to 3 days to receive the money.
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